For products purchased on our Etsy page, we offer:

• Standard shipping within Australia, via Australia Post.

• Express Shipping within Australia, please contact us if you would like your parcel shipped via Express Post.

• Standard shipping Internationally, via Sendle.

All shipping costs are calculated by the carrier’s respective size, weight and destination guidelines.

We will post your parcel within 2-4 business days of receiving your order. We estimate your parcel may take 2-7 business days (on average) to arrive. For a more accurate estimate of delivery times, please refer to Australia Post’s guidelines.

Local Pickup

We are based in Albany Creek 4035 and Alderley 4051 and offer contactless pickup.

If you would like to pickup your order, please use the code “LOCAL” at the Esty checkout to waive all shipping costs and we will be in touch promptly to organise collection.

Burn time: 20-30hrs

When lighting your candle for the first time allow the wax to melt to the edges of the cup. Allow your candle to burn for a minimum of 2hrs on the first use and a maximum of 4hrs each burn. Trim your candle wick before each use.

Always keep the candle away from pets, children and anything overhanging.

All our pieces are food safe, dishwasher safe and microwave safe (unless described otherwise at the point of sale). To ensure the colours and glazes are preserved, we recommend that you preference handwashing.

We would love to bring your ideas to life! If you have a customer or request or would like to enquire about wholesale orders, please contact us through the Contact Us form or via our socials.

We do not currently offer returns or exchanges for change of mind orders.

Refunds

Although we try to ensure your items are safely packed, ceramics are fragile and can sometimes get damaged during transit. If your item arrives broken, please contact us with photos of the damage and we will be happy to discuss options of refund or replacement (if in stock).